Germany, Düsseldorf, Henkel Consumer Brands

Consumer Service Digitalization & Automation Manager Europe (d/f/m)

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company’s potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


  • Design automated processing of consumer requests on multiple consumer communication touchpoints replacing 1 to 1 contacts
  • Put EU countries in a position to use AI based applications
  • Lead POCs and implement automation on consumer communication touchpoints in all EU countries
  • Ensure consumer experience & satisfaction on all digital touchpoints for all EU countries
  • Continuously analyze and provide consumer insights based on a multidimensional reporting platform


  • Bachelor’s degree or equivalent with focus on a digitalization & automation related area
  • At least 5 years of full-time professional experience in AI, digitalization & automation (e.g., chatbot)
  • Relevant experience in project management
  • Very good understanding of FMCG business environment
  • Highly motivated, proactive team player with an affectionate approach to teamwork
  • Professional English and excellent communication skills

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID: 23053050
Contract & Job type: Full Time, Regular
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Performance Bonus & Incentives
Performance Bonus & Incentives Company Pension Schemes
Company Pension Schemes Flexible Benefits
Flexible Benefits Employee Share Plan
Employee Share Plan Insurances & Services
Insurances & Services My Henkel Bike
My Henkel Bike Health & Social Services
Health & Social Services Fitness with Urban Sports Club
Fitness with Urban Sports Club On-site Canteens & Restaurants
Note: Perks might vary depending on the job grade.