At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
Dare to make an impact?
- Manage existing portfolio of Benelux retailers related to orders, deliveries and invoices, in close collaboration with customers and internal departments as Sales, Demand Planning, Finance, etc.
- Main responsibilities:
a) timely order-, delivery- and invoice processing including creation of replenishment orders for VMI-customers
b) contribute to high service level and low complaint rate (log/admin), increase customer satisfaction
- Manage customer complaints on deliveries/invoices , together with the back-office teams in the Shared Service Center, Sales and logistical partners.
- Follow-up of prices in SAP orders.
- Further develop collaboration with customers in Win-Win spirit (balance service/costs).
- Driving customer satisfaction while optimizing customer order (size, frequency, accuracy) and delivery quality (on time).
- Support own and other departments (Sales , Demand Planning, etc.) with relevant info, contribute to cross departmental improvements.
- Increase process efficiency focusing on automation, digitization and touchless ordering.
- Supporting the Head of Customer Excellence in dedicated projects (internal and external), participation in customer- and carrier meetings.