Head of Customer Quality APAC

What makes you a good fit

• Bachelor’s degree or above in a technical discipline.
  
• Over 10 years of professional experience, including 3+ years in quality management and 2+ years in customer-facing roles.
  
• Working knowledge of ISO 9001, IATF 16949, AS9100, and FSSC 22000: with hands-on application in audits, compliance, and continuous improvement initiatives.
  
• Strong English written, oral, and professional presentation skills.
  
• Proficient in standard quality tools and problem-solving methods: including 8D, Six Sigma, and FMEA, to drive root cause analysis and corrective actions.
  
• Lean & Continuous Improvement Expertise: Strong command of Lean principles and tools to optimize processes and drive measurable performance gains.
  
• Program & Project Leadership: Proven experience delivering complex, cross‑functional initiatives on time and within scope.
  
• Global Stakeholder Leadership: Highly effective in influencing and aligning diverse, matrixed teams across regions and functions.
  
• Change & Culture Leadership: Demonstrated success driving cultural transformation through coaching, team development, and continuous improvement.
  
• Analytical Problem Solver: Strategic and data‑driven thinker with the ability to navigate ambiguity and complex business challenges.
  
• Execution‑Focused Mindset: High sense of urgency, accountability, and prioritization in fast‑paced environments.
  
• Strong Communicator & Influencer: Exceptional ability to translate between technical and business perspectives and engage all organizational levels.

Some perks of joining Henkel

• This role offers the opportunity to work in close collaboration with a wide variety of stakeholders across multiple functions and levels within the organization.
• You will also have the pleasure of interacting with customers from a variety of different industries. Lastly, as part of a truly international Customer Quality leadership team, you will be surrounded by colleagues from various regions and countries.
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Comprehensive Group Insurance Scheme
• Annual Physical Examination
• Flexible Benefits cover for dependents
• Company Products Discount

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.